All credit card machines supplied by UTP Merchant Services include a full maintenance support package

Our dedicated UK based help desk team of specialists are experienced at remote terminal diagnostics. In the unlikely event that a fault cannot be rectified remotely, we will arrange for a replacement terminal to be dispatched and delivered as quickly as possible in order to minimise disruption to your business.

Contact our Helpdesk

200 600 04

To request a call-back, please email:

Monday – Friday
09:00 – 21:00

10:00 – 18:00

Sunday (and public holidays)
11:00 – 17:00

Help Centre and FAQs

Do you have a question about merchant services or how it all works?

Help Centre and FAQs

Card Machine Installation and Troubleshooting

If you received your new card machine from UTP and want to set it up or have problems setting up your machine? Please click on the link below.

Installation and Troubleshooting

New to Card Payments?

How does it all work? What else do I need to process credit cards? Our helpful Beginners Guide is here to help.

Learn More

Switching Suppliers?

Is your business paying too much for your card processing? Switch to our card processing and you save 40%!

Learn More

Are you ready to take the next step?